Kanban is well-known Lean process used in manufacturing industry and further in Agile Software Development also. In this post we will see how we can implement the system for different services teams like Operations, IT, Network and Help Desk etc. How push and pull system in place work for these teams. How a typical Kanban board looks like for these teams. How Kanban plus Scrum can be extended to accommodate specific requirements. The challenges in implementing Kanban for these teams and the need for retrospectives and continuous improvement for the same.
Kanban in General
Kanban is a Signal Card used in any pull system. It is about visual flow of value through the system by eliminating waste by pull system based on limiting work in progress and improving the flow process continuously. It is based on different Lean principles like delivering Customer Value, Eliminating waste, Pull system, continuous improvement etc.
It has been very well adapted in manufacturing industry and further in Agile Software development. In this post we will discuss further how the same process can be integrated with different Services teams also.
Services Team?
Think of some complex scenario where you have some services team, where there is continuous flow of services:
- Operation Team: Team handling regular maintenance activities for some website to keep it running all the time.
- Infrastructure/Network Team: IT team taking care of all the infrastructure/network activities inside an organization.
- Services Team: Any other services team handling end users to provide some kind of services.
- Help Desk: Team helping users in resolving their queries.
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